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Banco Santander Brasil S.A., Luxembourg Branch (hereinafter the “Branch”) is a branch of Banco Santander (Brasil) S.A., a bank incorporated in Brazil, with registered office at 35F, avenue John F Kennedy, L-1855 Luxembourg, registered in the registre de commerce de Luxembourg under number B-18996. The Branch is authorised and supervised by the Commission de Surveillance du Secteur Financier (CSSF), 283, route d'Arlon, L – 1150 Luxembourg (www.cssf.lu)
Banco Santander (Brasil) S.A.,
Luxembourg Branch
développé par Axonis sprl pour Keyjob LU
Protection Of Depositors And Investors
Banco Santander (Brasil) S.A., Luxembourg Branch
Banco Santander (Brasil) S.A., Luxembourg Branch (the “Branch”), is a branch of Banco Santander Brasil S.A., a credit institution incorporated in Brazil, established in Luxembourg, with the registered address at 35F, Avenue J.F. Kennedy, 2nd floor L-1855, Luxembourg, Luxembourg, and authorised and supervised by the CSSF – Commission de Surveillance du Secteur Financier (http://www.cssf.lu).
CORPORATE 
BANKING AND 
TRADE FINANCE
REPORTS 
AND 
LEGAL DOCUMENTS
DATA PROTECTION:
 
PRIVACY NOTE
 PROTECTION OF DEPOSITORS AND INVESTORS 

CONTACT

Banco Santander Brasil S.A., Luxembourg Branch (hereinafter the “Branch”) is a branch of Banco Santander (Brasil) S.A., a bank incorporated in Brazil, with registered office at 35F, avenue John F Kennedy, L-1855 Luxembourg, registered in the registre de commerce de Luxembourg under number B-18996. The Branch is authorised and supervised by the Commission de Surveillance du Secteur Financier (CSSF), 283, route d'Arlon, L – 1150 Luxembourg (www.cssf.lu)
Corporate Banking And Trade Finance 

Trade Finance  
 
Import Financing (internally, known as Finimp): Financing to Brazilian companies for the import of goods in foreign currency, whereby the international supplier receives the payment on an agreed date. The importer will then have a longer period to pay for the goods and an increased cash flow flexibility. 
 
Import Credit Letter: A Letter of Credit is an undertaking of payment issued by the applicant on the importer's order with the purpose of ensuring payment to a beneficiary (exporter), provided that it presents all documents stipulated in the Letter of Credit and in accordance with the terms and conditions established therein.  
 
Letters of Credit may be either confirmed or unconfirmed. In case it is confirmed, the exporter requests confirmation of a Letter of Credit, generally to a third-party Bank, for the purpose of covering the commercial risk of the issuing Bank and the Brazilian political risk. Thus, payment is highly assured to exporter, despite the higher cost to the operation.  
 
 
Export Prepayment (internally, known as “PPE”): it consists of the prepayment of foreign currency resources obtained by the Branch or other financial institutions abroad to Brazilian exporters in the period prior to shipment of goods, in order to promote financing to production, storage and marketing. 
 
 
Export Discount: A form of discount for securities representing exports, through which, with the intermediation of the Branch, exporters may sell their goods or provide services in instalments and receive payments in full.  
 
 
Import Discount: The Import Withdrawal Discount consists of a financing to the importer through a discount on Promissory Notes or Time Drafts in favor of exporters outside Brazil and without right of return.
 
 
Loans
  
Bilateral loan (internally, known as Loan 4131): it consists in loans in foreign currency or in national currency (BRL) which are not linked to “trade finance” operations, granted to non-financial corporations or banks, both located abroad, with the main purpose of working capital.  
 
Bilateral loan to finance Brazilian exports (internally, known as Finex): it allows the company to borrow a loan based on Law 4131/62 and apply it exclusively to the production of goods and services for export.  
 
Offshore loan: Foreign currency loan granted by the Branch to branches or subsidiaries of Brazilian companies (parent companies) incorporated outside Brazil, with the purpose of financing imports, exports of offshore companies or working capital.  
 
Syndicated loan: is usually a multi-lender transaction, where lenders (usually banks but sometimes including non-bank investors) contract with a borrower to provide a loan on common terms and conditions governed by a common document (or sets of documents).  


Deposits  
 
Term Deposit: transaction in which the customer deposits funds with the Branch in exchange for remuneration, for a fixed period. Product offered to wholesale customers only.
  
 
International Cash Management 
 
Current account: offered to Brazilian companies active in the international trade, as well as branches and subsidiaries of Brazilian companies seeking for funding in the international markets.  
 
Current account customers can receive funds resulting from incoming payments in such accounts and initiate outgoing payments from such accounts, including:  
 
 
1. Internal transfers between accounts of the same customer held with the Bank or the Brazilian Head Office of Banco Santander (Brasil) S.A.  
 
2. Internal transfers between different customers’ accounts held with the Bank or the Head Office.  
 
3. External transfers to or from accounts held with third party credit institutions.

 

Banco Santander Brasil S.A., Luxembourg Branch (hereinafter the “Branch”) is a branch of Banco Santander (Brasil) S.A., a bank incorporated in Brazil, with registered office at 35F, avenue John F Kennedy, L-1855 Luxembourg, registered in the registre de commerce de Luxembourg under number B-18996. The Branch is authorised and supervised by the Commission de Surveillance du Secteur Financier (CSSF), 283, route d'Arlon, L – 1150 Luxembourg (www.cssf.lu)
Reports And Legal Documents
Annual reports
Code of conduct
Fee Schedule & Cost and Charges
General Terms & Conditions
Pillar III
Switching of Bank Accounts Procedure
Self-Certification Form

Banco Santander Brasil S.A., Luxembourg Branch (hereinafter the “Branch”) is a branch of Banco Santander (Brasil) S.A., a bank incorporated in Brazil, with registered office at 35F, avenue John F Kennedy, L-1855 Luxembourg, registered in the registre de commerce de Luxembourg under number B-18996. The Branch is authorised and supervised by the Commission de Surveillance du Secteur Financier (CSSF), 283, route d'Arlon, L – 1150 Luxembourg (www.cssf.lu)
Data Protection: Privacy Note

This Privacy Notice informs you, our clients, and individuals related to you whose data we process in the course of our relationship with you (e.g. legal representatives, beneficial owners, contact persons, etc.) about the processing of your personal data (i.e. data by which you may be directly or indirectly identified), as well as of your rights pursuant to the Data Protection Legislation.  
 
Data Protection Legislation means any applicable law, statute, decree, legislative enactment, order, regulation, rule or other binding instrument which implements Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (the GDPR) and any statutory instrument, order rule or regulation implemented thereunder, as such legislation and guidance may be amended, replaced or repealed from time to time. 

 
1. Who is the data controller and who to contact? 
 
Any personal data provided to or collected by us will be processed in our capacity of controller or by our subcontractors and service providers as further described in this Privacy Notice in their capacity as processors.  
 
If you or individuals related to you have any questions or comments or want to exercise your rights, you may contact us at +352 32 32 10. We have appointed a Data Protection Officer (DPO). You can contact our DPO at compliancelux@santander.com.br. 

 
2. What personal data is processed?  
 
We process the data that we receive through our business relationship with you. We receive the data either directly from you, e.g. in the context of opening a business relationship or placing an order.  
 
In particular, the data we process about you includes: 
      • identification data (e.g. name, signature, e-mail, birth date, residential address, postal address, telephone number(s), country of residence, passport, identity card, tax identification number, permanent visa for specific countries, identification credentials to connect to internet banking services);  
      • electronic identification data (e.g. IP addresses, cookies, traffic data); 
      • personal characteristics (e.g. place and date of birth, marital status, gender and political exposure, nationality and citizenship);  
      • household composition (e.g. details on members of the family or household);  
      • banking and financial data (e.g. financial identification, financial situation, risk profile, investment horizon, source of wealth and source of funds deposited in/ transited through us and objectives and preferences and shareholdings);  
      • employment and occupation (e.g. employer, function, title, place of work);  
      • data received in the context of performing the agreement (e.g. securities orders, account positions and transactions, corporate actions, investment advices, suitability reports and power of attorneys);  
      • tax-related data in the context of the automatic exchange of information among OECD countries and the US (e.g. with regard to interest and dividends);  
      • communications (e.g. exchange of letters with you, telephone recordings and meeting minutes); images and sound (e.g. photos, copies of identifications documents and telephone recordings);  
      • advertisement and sales data (e.g. potential interesting products for you and lists of financial instruments). 
We may collect Personal Data about you directly or from other public or private legitimate sources. Such sources may include third party data aggregators (e.g. including World check), public sources, internet and credit rating agencies.  

 
3. For which purposes do we process your data and on which legal basis?  
 
      • For the performance of contractual obligations  
      • For purposes that are in our or a third party’s legitimate interest  
      • With your consent  
      • For the compliance with legal and regulatory obligations  
 
4. Who receives my data?  
 
The following entities may receive your data:  
 
      • Other departments of the Bank and/or Banco Santander Group companies that process your personal data for credit assessment purposes, for outsourcing purposes, for establishing the business relationship with you and complying with our legal and regulatory obligations (e.g. customer due diligence, prevention of financial crimes such as money laundering, terrorist financing and market abuse, provision of banking and investment services and marketing, where applicable; 
      • Processors (i.e. service providers) appointed by us, that process your personal data on our instructions;  
      • Administrations, public services, local authorities and institutions (e.g. the Luxembourg financial sector supervisory authority, the CSSF, tax authorities) in the case of a statutory or regulatory obligation;  
      • The respective shareholders, agents, employees, consultants, representatives, financial intermediaries, auditors, service providers, as well as any affiliates or subsidiaries of Banco Santander Group (and their respective agents, employees, consultants, representatives);  
      • Entities that act on behalf of you or which have a business relation with you such as, payment recipients, correspondent and agent banks, beneficiaries, account nominees, representatives, intermediaries, market counterparties, upstream withholding agents, swap or trade repositories, clearing houses, clearing and settlement systems, companies in which you hold securities (if those securities are kept by the bank for you);  
      • Specialised companies, such as the Society for Worldwide Interbank Financial Telecommunication (SWIFT) and clearing companies that process personal data relating to money transactions and that can use for those purposes processing centres that are located within the European Union or abroad (particularly the United States);  
      • Other financial institutions or credit agencies in order to receive or provide credit reports;  
      • External fund managers that provide asset management services;  
      • Brokers that introduce or bring contacts to us;  
      • Parties involved in the context of a company restructuring, transfer, divestiture, fusion or acquisition at the level of our bank or the Banco Santander Group;  
      • Other entities (e.g. for marketing purposes), based on your consent.  
 
5. How long will we keep your data?  
 
As far as necessary, we will keep your data for the duration of our business relationship, which includes the preparation and signing of a contract.  
 
In addition, we are subject to various retention and documentation obligations, which inter alia follow from the commercial code (Code de Commerce) and from anti-money laundering laws. The retention periods provided by those laws vary from five to ten years.  
 
Without prejudice to the above, Personal Data may be retained for as long as we have a legal or regulatory obligation to keep the Personal Data, or a legitimate interest to keep the Personal Data where required to establish, exercise or defend our legal rights. 
 
6. Where is personal data transferred?  
 
For the purposes listed above, your personal data will be transferred to any of the aforementioned recipients and service providers which may be located in countries outside of the European Economic Area (the EEA).  
 
Certain countries in which recipients and data processors may be located and to which personal data may be transferred may not have the same level of protection of personal data as the one afforded in the EEA. Personal Data transferred to countries outside of the EEA will be protected by appropriate safeguards such as standard contractual clauses approved by the European Commission and you may obtain a copy of such safeguards by contacting us at the contact details set out in section 1 above.  

 
7. Do I have the obligation to provide the data?  
 
In the context of our business relationship, you only have to provide those personal data that are necessary for the formation, performance, and termination of a business relationship or that we are required by law to collect from you.  
 
Without this data, we will generally refuse to sign or to perform the contract, or stop performing or, where appropriate, terminate an existing contract. In particular, anti-money laundering laws require us, before entering into a business relationship with you, to identify you, for example by demanding your identity card, your name, date of birth, place of birth, nationality and official residence. In order for us to comply with those legal requirements, you have to provide us, with the necessary information and documents and to inform us immediately of any subsequent change. We cannot enter into the desired business relationship with you, if you do not provide us with the necessary information and documents.  

 
8. To what extent is my data going to be used for profiling?  
 
We process your data partly by automated means in order to evaluate certain personal aspects (so called “profiling”). We use profiling in the following case: by virtue of statutory and regulatory requirements, we are obliged to take part in the fight against money laundering, economic crime and terrorist financing. For that purpose, we also analyse your data (inter alia your transactions). These measures are also for your own protection. 

 
9. What are my rights?  
 
Right to information, rectification, erasure and restriction of processing  
Right to object  
 
You may object to processing of your personal data which is based on the legitimate interests pursued by us or by a third party. In such a case we will no longer process your personal data unless we have compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims. 

Banco Santander Brasil S.A., Luxembourg Branch (hereinafter the “Branch”) is a branch of Banco Santander (Brasil) S.A., a bank incorporated in Brazil, with registered office at 35F, avenue John F Kennedy, L-1855 Luxembourg, registered in the registre de commerce de Luxembourg under number B-18996. The Branch is authorised and supervised by the Commission de Surveillance du Secteur Financier (CSSF), 283, route d'Arlon, L – 1150 Luxembourg (www.cssf.lu)
Protection Of Depositors And Investors

The Bank is a member of the deposit guarantee scheme of the “Fonds de garantie des dépôts Luxembourg” (“FGDL”), which ensures the protection of Clients’ deposits up to certain amounts and subject to certain conditions, in case of default of the Bank. 
 
A form containing information about the protection of Clients’ deposits is enclosed with the General Terms and Conditions and may also be provided to the Client upon request. Information on the FGDL and the deposit guarantee scheme can also be found on the FGDL website (www.fgdl.lu). 
 
The Bank is also a member of the “Système d’indemnisation des investisseurs Luxembourg” (SIIL), which ensures the protection of Clients’ financial instruments and funds with regard to investment operations, up to certain amounts and subject to certain conditions, in case of default of the Bank. 
 
Information on the SIIL is also available on the CSSF website (www.cssf.lu/en/investor-compensation). 
 
The rules regarding deposits guarantee and compensating investors are established by the Law of 18 December 2015 on the failure of credit institutions and certain investment firms, in line with the European Directive 2014/49/UE relative to the deposit guarantee schemes. 

Banco Santander Brasil S.A., Luxembourg Branch (hereinafter the “Branch”) is a branch of Banco Santander (Brasil) S.A., a bank incorporated in Brazil, with registered office at 35F, avenue John F Kennedy, L-1855 Luxembourg, registered in the registre de commerce de Luxembourg under number B-18996. The Branch is authorised and supervised by the Commission de Surveillance du Secteur Financier (CSSF), 283, route d'Arlon, L – 1150 Luxembourg (www.cssf.lu)
Contact
35F Avenue J F Kennedy, 2nd floor 
L-1855 Luxembourg 
Luxembourg 
+352 26 32 32 01 
luxembourgbranch@santander.com.br 
Customer Complaints Registry 
 
In accordance to CSSF Regulation 16-07, the Branch of Banco Santander (Brasil) S.A. in Luxembourg ((Banco Santander (Brasil) S.A., Luxembourg Branch or “Luxembourg Branch”) is required to implement a procedure to manage customer complaints.  
 
 
1. Filing a complaint to Banco Santander (Brasil) S.A., Luxembourg Branch  
 
A complaint is defined as a complaint filed with the Luxembourg Branch, in writing or other durable media, to have recognized a right or redress a harm in case of a financial impact.  
 
You can file a complaint in writing by postal service, email:

Compliants Handling Desk 
35F Avenue J F Kennedy 
L-1855 Luxembourg 
Luxembourg 
compliancelux@santander.com.br 
In any event, a complaint must clearly indicate customer’s contact details and include the following: 
      • Customer identification information (name, official identification number, official tax identification number etc)  
      • Description of the relationship with the Luxembourg Branch  
      • Products and/ or services concerned, including relevant reference number(s) and dates  
      • Copy of document providing evidence that the applicant has the necessary powers to represent the customer  
      • Copy of a valid identification document (ID document) of the applicant  
 
 
2. Handling a complaint  
 
Once the Luxembourg Branch receives a complaint, it will record it, and the applicant should receive an acknowledgement receipt within 10 days from the receipt.  
 
As soon as the complaint is received, it will be sent to the relevant departments concerned in order to be analysed and resolved. The Luxembourg Branch should answer all complaints within 30 days from the data of receipt. If this timeframe cannot be achieved for any reason, the Luxembourg Branch will inform the applicant of the reasons and indicate as to when the complaint is expected to be resolved.  
 
In the absence of satisfactory answer, the complaint may be submitted again, in writing, to:  
 
Mr Gigueira, Deputy General Manager, by post of e-mail to: artur.gigueira@santander.com.br  
 
If you are still not satisfied with the resolution or response given by the representative of the Executive Committee, you can file a request for an out-of-court complaint resolution to the Luxembourg financial regulator (CSSF), within one year after the complaint has been filed with the professional. 
Commission de Surveillance du Secteur Financier 
Département juridique CC  
283, route d’Arlon  
L-2991 Luxembourg  
Tél.: (+352) 26 25 1 – 2904 / Fax : (+352) 26 25 1 – 2601
reclamation@cssf.lu
http://www.cssf.lu/en/consumer/complaints/

Banco Santander Brasil S.A., Luxembourg Branch (hereinafter the “Branch”) is a branch of Banco Santander (Brasil) S.A., a bank incorporated in Brazil, with registered office at 35F, avenue John F Kennedy, L-1855 Luxembourg, registered in the registre de commerce de Luxembourg under number B-18996. The Branch is authorised and supervised by the Commission de Surveillance du Secteur Financier (CSSF), 283, route d'Arlon, L – 1150 Luxembourg (www.cssf.lu)